Tag Archives: trans world airlines

Non-revving and dress codes

All the chatter about airline employee dress codes, and denying those employees boarding if they’re not dressed properly, went into the stratosphere yesterday. And this was all because they weren’t dressed properly. Besides determining whether or not you’ll get on the flight, I’m here to tell you dressing properly when non-revving definitely has its advantages.

During one of my NRSA (non-revenue space available) adventures I found myself having to get from Honolulu back to the Mainland. My airlines’ flights were booked full and as a last resort I purchased a ZED fare, or as we referred to them back then, an ID90. ZED (zonal employee discount) fares allow OAL (other airline) employees to purchase reduced rate (standby) tickets on airlines that have ticketing agreements between them. As a side note, airlines and airline people love acronyms (NRSA, ZED, OAL, etc).

Photo credit: Bob Logan

The ZED fare I purchased happened to be on TWA and unbeknownst to me it was on a 747. After purchasing the ticket I dashed over to the TWA ticket counter and checked in. The agent warned me that the flight was full and that chances of getting on were slim. After going through security I approached the boarding gate. The scene at the gate was frantic. Passengers were boarding and getting checked in. Towards the end of boarding the agent had the non-revs line up and she walked us down the jetway. The FAs were doing an “open seat” count to determine if any of us would get on. At the door of the airplane one of the gate agents, who had gone onboard, had been having a discussion with one of the FAs about some non-revs who were not dressed properly for the flight. The agent then went to those non-revs and told them that because of the dress code they would not be able to fly on the flight. The next two persons in line, me and another FA from my airline, were shown the spiral staircase and instructed to sit in the upper deck. YES! The flight was lovely, the crew was lovely, and my avgeek heart was filled with joy. This was to be my first flight on a 747, in the upper deck, enjoying a nice meal, wine, and a memory of a lifetime.

It pays to be properly dressed.

That’s a Purdy Neat story!

Where, on a regular basis, can you meet a movie star, movie producer, actress, father, mother, triathlete, veteran, lawyer, doctor, author, ballet dancer, therapist, or accomplished opera singer? If you’re thinking LA or New York City, you’d be wrong! The hotspot we’re referring to is Crew Outfitters. And it’s not a single location but multiple locations around the US. The well-travelled, successful, very connected clientele who frequently shop at its locations are mostly crew members from many of the world’s airlines. And you never who you’ll bump into. And speaking of movie stars, Denzel Washington and the production crew from the Oscar-nominated film “Flight”, shopped at the main Atlanta location for accessories and props for the filming of this intense aviation film.
Main store location - Atlanta, GA

Main Store location – Atlanta, GA

Started in 1991 as the “Flight Station”, Crew Outfitters (renamed in 2003) is a growing collection of retail establishments dedicated to crew members. Crew Outfitters sells travel accessories, luggage, uniforms, and many other travel-related items.

Crew Outfitters Main Store - Atlanta, GA

Crew Outfitters Main Store – Atlanta, GA

It all began in the garage of Rick Latshaw. Rick was a TWA flight who was determined to build a piece of rolling luggage for flight crews that would be durable, functional, and useful. So, in his garage in Purdy, Missouri, he designed and invented the first “Purdy Neat Things” bag (PNT). It was after the design phase that Rick met Jerry Baker (current CFO LuggageWorks). Jerry was instrumental in assisting Latshaw in setting up what would become the world famous Purdy Neat Things bag.

Enter Steve Merritt, Delta flight attendant. Steve was the catalyst who assisted Latshaw in establishing and solidifying the connection with Delta and its crew members. Through their dedication, Delta became the first major airline to offer, the popular and now discontinued, payroll deduct (think shop now, pay later) for PNT rolling luggage.

During the initial rollout phase of the luggage, Delta pilots began purchasing, and traveling with, Purdy Neat Things bags. It was through word-of-mouth and a great piece of rolling luggage that word began to spread about how useful, durable and amazing these bags were. One of the instrumental Delta pilots to buy and use the bag early on was Tal Fogg. The rest as they say is history. (Remember the name Tal Fogg, you’ll hear it again when we conduct an interview with the current President of Crew Outfitters, April Krantz).

As is the story of aviation, there have been many changes since Rick Latshaw designed the first PNT bag.

Many may not be familiar with LuggageWorks. LuggageWorks was founded in 1989 under the name of Purdy Neat Things. LuggageWorks opened Flight Station as a way to sell the PNT bags. Its mission was to manufacture superior rolling bags that would be preferred by airline crew members. They did this by providing the highest quality rolling bags and accessories. In fact, the “Stealth” Pilot Bag is the only metal frame rolling bag in the industry and is preferred by tens of thousands of airline pilots. Denzel Washington’s character, Whip Whitaker, can be seen sporting a Stealth bag in the film “Flight.” The Stealth Pilot Bag is one of the top-selling items carried by Crew Outfitters.

Captain Whip Whitaker sporting PNT "Stealth" bag

Captain Whip Whitaker sporting PNT “Stealth” bag

Crew Outfitters locations include:
• Atlanta (3 locations)
• Cincinnati
• Dallas (2 locations)
• Detroit
• Houston
• Miami
• Minneapolis

Many crew members have expressed a desire for Crew Outfitters to open locations on the West coast as well as the NYC area. Please know that Crew Outfitters is listening and is continually looking for growth opportunities. Crew Outfitters is dedicated to offering quality products and outstanding customer service to meet the needs of flight crew members, airline personnel, and enthusiasts all over the world.

We invite you to visit their website for luggage, accessories, and some really cool aviation-themed gifts: www.crewoutfitters.com

The airlineguys partnership with Crew Outfitters began in 2006 when airlineguy Darin worked directly with April Krantz and Crew Outfitters providing swag/accessories for a flight attendant tradeshow. The relation has blossomed into a close working relationship including designing and implementing team building activities, product research/development, instructional videos, and friendship. You can even catch us at the airport location on A Concourse in Atlanta. Like all of our partners, we do our best to provide the best in customer service in a fun, engaging way.
 
Now, that’s a Purdy Neat story!
 
Sylvester & Darin
The airlineguys

TWA: “You’re going to like us”

“You’re going to like us. TWA” (and we do, we really do)

ImageIt goes without saying that as the airlineguys, we love all things related to airlines. However, every now and then a particular airline will rise to the top of our consciousness and there it remains for a bit of time. It’s almost like the aviation universe starts to present images, stories, and references to that particular airline. We got TWA “on the brain” when we saw a picture posted and retweeted on twitter of a TWA meal tray. An economy meal tray. Full-size meal tray. Complete with entree (chicken or beef?), salad, dinner roll, dessert, and full-size coffee cup. Ahhh, those were the days. We briefly experienced the time period of the full-size, domestic flight, meal tray…in economy class.  It was short-lived, but we do remember.

If TWA were a personality we wonder whether or not it would have suffered an inferiority complex. Think about it, in the halcyon days of air travel, TWA and Pan Am were the gold standard. However, it was Pan Am that ushered in the days of the Jumbo jet. Pan Am that pioneered around-the-world flights. Pan Am was the “official” flag carrier of the US. And close behind was TWA.

Both carriers were very similar in many aspects. Both had their share of triumph and tragedy, yet they were distinct carriers that occupy a soft spot in the minds of the traveling public the world over.

If TWA were a personality and had an inferiority complex, we would have advised them to snap out of it! Here are some note-worthy aspects of TWA:

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  • Iconic leaders: Howard Hughes – Although never holding an official position with the airline, he controlled TWA for 25 years. He was suave, debonair, and passionate about his airline; all before eventually withdrawing and becoming a recluse.
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Howard Hughes

  • Known as the: “Airline of the Stars” – Movie stars, and business execs often flew TWA in its heyday.
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Fred Astaire & Gene Kelly

  • The Trans World Flight Center at JFK opened in 1962 designed by Eero Saarinen – On the National Register of Historic Places, this terminal is a monument to the golden era of the Jet Age (side note – we WILL be in attendance at this years’ open house!). Click here to see pics from Jaunted.
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Trans World Flight Center at JFK. Picture courtesy of Jaunted.

  • In 1969 TWA carried the most transatlantic passengers of any airline; until then Pan American World Airways had always been number one.
  • TWA offers the first-ever in-flight audio entertainment, providing individual receivers to passengers to listen to commercial radio programs.
  • TWA was the first airline to introduce regular in-flight movies aboard its aircraft when it offered the feature film “By Love Possessed” in the first-class section of a Boeing 707 during a scheduled flight from NYC to LA.
  • TWA is the first airline to offer passengers freshly-brewed coffee in flight.
  • TWA receives the 1994 J.D. Power & Associates award as the #1 US airline for customer satisfaction on long flights.
  • TWA receives the 1998 J.D. Power & Associates/ Frequent FlyerMagazine award as the #1 US airline for customer satisfaction on flights of more than 500 miles.
  • TWA receives the 1999 J.D.Power & Associates/Frequent Flyer Magazine award as the #1 US airline for customer satisfaction on flights of less than 500 miles.

The forces of the industry, mismanagement, costs, and tragedy (hijackings, TWA 800) were too much for the carrier once that once touted “The Most Comfortable Way To Fly”. And we all know the rest of the story…

  • In 2001, TWA files for bankruptcy for the third time. TWA agrees to sell most of its assets to American Airlines for $500M.

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While there is a lot more information regarding the storied past of TWA, we wanted to bring you the highlights of this once great airline. Every now and then an airline from the past will come to haunt us in the present. That’s okay, we like these kinds of ghosts from the past. So, be on the lookout for other carriers we highlight. After all, we are the airlineguys.

Please check out Silver Wings International‘s homepage for more information.