Prolonged anger? It could cost you…

And then there was the time…

…that a business class customer remained upset for so long, she literally lost her lunch. As we were on a trans-Atlantic flight, this is a very long time to remain upset. From the time this customer boarded the flight, there was no pleasing her. Her seat wasn’t the one she requested (her first class upgrade hadn’t gone through), the champagne wasn’t cold enough, the choice of meal she wanted wasn’t available. Throughout the service she complained yet continued to eat and drink. When the dessert, fruit and cheese service began she continued to complain. It was during tray pickup that her nerves and bitterness got the best of her. She literally lost her lunch. Yes, right there. On. The. Tray.

Moral: Depending on the severity of the situation, being upset is understandable. Prolonged anger and anxiety is not a good thing. Not only do you lose a sense of control, you lose a sense of who you are, and if you stay in this place for too long you could literally lose your lunch.

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