The airline guys want to say MERRY CHRISTMAS & HAPPY HOLIDAYS to you all. May you enjoy the holidays spent with friend, family and loved ones. No matter which airline you travel on this holiday season…Safe travels to all!
SLy & Darin
The airline guys want to say MERRY CHRISTMAS & HAPPY HOLIDAYS to you all. May you enjoy the holidays spent with friend, family and loved ones. No matter which airline you travel on this holiday season…Safe travels to all!
SLy & Darin
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Tagged airlines, airplanes, aviation, consulting, customer service, flight attendants
So much emphasis is placed on celebrity status. And I’m no different than a lot of people I know. There’s something interesting in seeing, reading about and discussing the lives of those we consider ‘celebrities.’ Now don’t get me wrong, celebrity status is not just about the rich and famous; although most celebrities are rich and famous. Notable non rich celebrities include Ghandi, Mother Teresa, Snooki, The Situation and Bristol Palin. It’s weird mentioning the last three with the likes of Mother Teresa. But these are crazy times in which we live.
As a former flight attendant I often thought, ‘Being a flight attendant is like living the “Lifestyles of the Rich and Famous”; however, without the rich and without the famous.’ I got to fly all around the world for free — hop a flight to visit friends for a party; fly some where for lunch or dinner; attend museums and galleries in foreign lands; waterski on Lake Geneva; Christmas shop in Seoul. I won’t bore you with the details but where I’ve been able to travel and who I’ve been able to meet has been quite interesting and, at times, fascinating. At least to me.
Because memory can fade with time, I decided a long time ago, ‘write it down so you won’t forget.’ I’m so glad I stuck to my plans. Every time I had a ‘celebrity’ onboard I made it a point to write down their names. Here’s a partial list:
I’ll share a couple of my favorites.
Kelly Ripa — down-to-earth, funny, onboard with her husband and kid, spoke with the FAs in the galley and constantly checked to see if she was imposing on our time and space.
Paul Reubens “Pee Wee Herman” — such a nice guy, was a customer on 2 of my flights and saw him once in the airport, he recognized me on the 2nd flight, we spoke about “Pee Wee’s Playhouse” (watched it religiously in college) and his upcoming projects. I so want to see his show on Broadway.
Debbie Allen (Fame) — very ‘real’, we laughed and talked a lot on the flight, I shared the homemade Christmas cookies I had baked for my crew; she obliged, took and ate 2 of them.
Carole King (song writer of — “(You Make Me Feel) Like a Natural Woman”, “I Feel The Earth Move”, “You’ve Gotta a Friend” to name a few of her hits) — two flights with her (international and domestic), a few weeks after the international flight she wrote a good letter to the company for the service I provided to her…I still have the letter.
Courtney Cox — amazingly slight in stature, she and husband David were very friendly and polite.
Diane Lane — beautiful both inside and out, gentle in spirit, we had nice conversations throughout the flight.
Stevie Wonder — very pleasant, he has the distinction of being on my very last flight as a flight attendant.
Contrary to what most people think about celebrities, the ones I met were very nice; they’re people just like you and me…many just happen to have social and/or financial status.
Let’s hear from you! Share your favorite celebrity sighting with us!
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Tagged airlines, airplanes, aviation, consulting, customer service, flight attendants
When we think about it, how many of us ponder the effect that we have on others? We go through our lives, sometimes blindly, accomplishing our daily routine. Wake up. Brush teeth. Have morning coffee. Commute to work. Work. Commute home. Eat dinner. Watch tv. Go to sleep. Wake up. I know sometimes it can seem like the proverbial hamster on the hamster wheel. Every now and then life will present us with a situation or person who really does cause us to wake from our own dream and realize the impact we have on others.
A few days ago, while teaching a customer service class for a major Southern-based airline, I was approached by a nice young man. He introduced himself as Kyle and told me that he has been employed with the company for 4 months. He asked how long I had been a flight attendant and when had I been based in New York City. I let him know that I began flying out of NY in 1993 and continued flying out of NY (JFK, LGA & EWR) until 2000. Curious as to why, I asked, ‘why?’ What he told me blew me away. He told me that when he was 5 years old he took his first plane ride ever; he and his family flew from JFK to Orlando for vacation. On that flight I was his flight attendant! He told me that I had given him kiddie wings and had made the flight very special. I was speechless. Speechless because after all these years he had remembered me; that he had remembered my name and how I had made such an impression on him. It was one of those ‘ah-ha’ moments that will stick with me for life. And now, in 2010, here he is working for the company in which he took his very first plane ride.
Thank you Life for presenting me with Kyle. Thanks for confirming to me that we do make a difference in the lives of those we come into contact with. Never underestimate the effect you have on others.
What a great way to end the work week.
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Tagged airlines, airplanes, aviation, consulting, customer service, flight attendants
The airline guys just want to say HAPPY THANKSGIVING to you all. May you enjoy the holiday spent with friend, family and loved ones. Safe travels to all!
We want to hear about your Thanksgiving travel adventures, pat-downs at security, airline customer service, whatever you’d like to tell us that’s interesting, fun or funny! Tell it!
Remember to keep it low and tight, low and tight…(especially on a full stomach!)
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Tagged airlines, airplanes, aviation, consulting, customer service
Okay. Let me preface this post by saying a visit to Unclaimed Baggage Center is NOT on my ‘bucket list.’ However, I’ve always wanted to go there! So, today we did!
It was in 1988 when I started working for the airlines that I heard about ‘this place in Alabama’ that many airlines send unclaimed items for resale. I was like ‘really?!’ Fast forward to 2010. Today I finally took the opportunity to go.
Unclaimed Baggage Center is located in Scottsboro, AL and is about a 2.5 hour drive from Atlanta. We took the scenic route which takes you through NW Georgia. On the drive you pass Lookout Mountain, beautiful lakes and wide open spaces. The leaves were starting to change color too. This made for a perfect roadtrip.
The website claims: “The vast majority of items are from unclaimed baggage which, after at least 90 days of intensive tracking by the airlines, are declared unclaimed. However, unclaimed cargo is also available throughout the store.” Even with this description of the store, we didn’t quite know what to expect once we arrived. They claim over 1 million customers pass through their doors every year. The idea of “Lost Treasures from Around the World” really piqued our interests. Let me say I’m not one who likes shopping. However, by the time we arrived we were pretty excited.
The front of the store is pretty unassuming; it looks like many buildings in strip malls located throughout the US. When we walked in we were greeted by the ‘concierge’ (who knew?). She was pleasant and asked if we needed any assistance. We were a little overwhelmed but started in the DVD/CD section; there were hundreds and hundreds of new and old ones! We moved on to electronics. There were Bose noise canceling headsets, earbuds (was looking for Beats by Dr. Dre), Bluetooth earpieces, cameras, iPods, iPhones, Blackberry’s, flip phones (I know, right? Who still uses those?!) and get this…Texas Instruments scientific calculators!
In sporting goods we observed a couple using the infamous “Shake Weight” (that thing is just wrong!), camouflage hunting outfits, sleeping bags, crossbows and even an ab machine.
Books, books, books! It was like a mini library. Paperback, hardcover, memoirs, fiction, children’s books, tons of travel books.
We ended in the men’s section. There was SO MUCH to choose from. My favorite was a decorative green blazer 🙂 I mean really? I can see why this was left on the plane! There were racks and racks of coats, blazers, shirts, slacks and sportswear.
There’s even an Annex that has tools, appliances and anything else that doesn’t fit into the shopping categories of the main store.
The salesperson we checked out with was very helpful and friendly. She told us the store receives items everyday from most of the major airlines. She was not allowed to let us know which ones but assured us all the majors send stuff there. I left with 4 business shirts (including Faconnable, Kenneth Cole), 4 books (includingFreakonomics, Drive) and 2 fleece pullovers all for less than $50. All in all a pretty good day of shopping.
So, if you should decide to go…and we strongly encourage you all to go…let us know. We’ll answer any questions you may have and give you a shopping list of things to pick up for us!
It’s funny, we really, really prefer to fly; it’s just more fun than driving. However, this roadtrip was a good one. Even though we drove it was still related to aviation. So, go and let us know what you get.
We’re already planning our return visit!
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Tagged airlines, airplanes, aviation, consulting, customer service
When I saw Top Gun for the first time back in 1986 I was thrilled and mesmerized with all the action scenes. When “Maverick” said “I feel the need…the need for speed!” I had not a clue. Then in 2007 we met Paco Chierici the producer for the film “Speed & Angels.” It’s the story of real Top Gun pilots. Paco just happens to be a Delta Air Lines pilot. When we previewed an advance copy of the film we were blown away by what it takes to be a fighter pilot for the US military. Lots of training, dedication and stamina. This is not for the faint of heart…or those who can’t handle the G forces placed on the body. In other words it’s not for wimps! If you haven’t seen it put it in your Netflix queue, stat!
Believe it or not this past weekend was my FIRST airshow. I know, pick yourselves up off the floor. However, it’s true. You may ask, “how’d an airplane geek like you not attend an airshow?!” Go ahead mock me! To be honest I’ve never been a big military aviation fan. Something about the dull green/grey of the aircraft I suppose. Anyway, a few friends and I went to Dobbins Air Reserve Base for Wings Over Atlanta. It’s a massive airshow over a 2 day period attended by over 100K people each day! Parking was a challenge. However, the Base did an excellent job shuttling folks back and forth from designated parking to the air base.
We were able to walk thru a C-5 transport plane. Talk about massive! And just so you know this is how the Presidential motorcade follows the President wherever he may go…via the C-5.
The C-17 is just a cool looking plane. Sleek. I wonder how it would look painted in a commercial airline livery. The official name of this aircraft is the Boeing C-17 Globemaster III. How’s that for trivia?
Unlike the 80s group that hails from Athens GA, the B-52 (Stratofortress) on display was in fine order. Did you know…that the Stratofortress name is rarely used outside of official contexts? However it has been referred to by Air Force personnel as the BUFF (Big Ugly Fat Fucker/Fellow).
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Tagged airlines, airplanes, aviation, consulting, customer service
When we were flight attendants we used to have the conversation about differences between stewardesses and flight attendants. Before we get into this conversation, let’s see what Webster (not Emmanuel Lewis) has to say:
stew·ard·ess
–noun
a woman flight attendant
flight attendant
–noun
an airline employee who serves meals, attends to passengers’ comfort, etc., during a flight.
Even though both words have virtually the same meaning, there’s a huge difference in what makes one a ‘stewardess’ as opposed to a ‘flight attendant.’ And just so you know ‘stewardesses’ still exist to this day!
TRIVIA: The very first flight attendant (steward) was a male. Heinrich Kubis. He flew as a steward on the Zeppelin fleet including the Graf Zeppelin and Hindenburg. More about male flight attendants in another post.
The first female stewardess was Ellen Church hired by United Airlines in 1930. She was 25 and a registered nurse. Once airlines began hiring stewardesses, being a nurse was a requirement. This requirement was relaxed at the start of WW2.
It was in the 60’s and 70’s that many airlines began advertising the attractiveness and friendliness of its stewardesses. National Airlines had the “Fly Me” campaign. Southwest airlines had hostesses in hot pants. Braniff International Airlines even had what became known as the ‘Air Strip‘ whereby stewardesses would change outfits during your flight.
Many challenges that stewardesses faced (age limitations, no-marriage clause, weight requirements) were laid to the wayside in the 70’s and 80’s.
It was at the end of the 70’s that the term flight attendant replaced stewardess.
Even though the term stewardess was jettisoned, stewardesses still exist if you know what to look for. During our time as flight attendants it was a pure delight to fly with a stewardess. She, after all the years in the air, still:
Today’s question: Have you had the pleasure of being served by, worked with or know, a ‘stewardess?’ If so, let’s here about it.
Remember to keep it low and tight, low and tight…
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Tagged airlines, airplanes, aviation, consulting, customer service, flight attendants
Posted in Uncategorized
Tagged airlines, airplanes, aviation, consulting, customer service
There’s something about the smell of jet fuel and the sound of jets taking off that made yesterday a great day. We visited the Delta Heritage Museum for the 24th Annual Airliner Collectible Show. We got there about 10:30a and immediately surveyed the hangar. If you haven’t had the opportunity to visit the Heritage Museum, stop what you’re doing, call your best Delta friend to escort you onto the property and go! Wonderful aviation history is housed in these 2 hangars at the World Headquarters for Delta. The piece de resistance is the Spirit of Delta; a Boeing 767-200 that the employees purchased for the company back in 1982. That was not a typo. That’s right. The employees bought this aircraft for the company. Back then things were good, pride was high and as a token of gratitude the Spirit of Delta came to be (more about the Spirit of Delta at a later date).
There were many vendors at the collectible show. Mostly model airplanes, post cards, pins and signs. The most unusual item was a lavatory from Pan Am. I wonder if anyone bought it. The bigger question would be why was it on display? Anyway, after some time walking around and talking with other enthusiasts I purchased a 1/200 scale model of the first Boeing 747. It’s an amazing model. To date, the best in my collection.
Darin scored big. He got 4 models for the price of 2! The funny thing about vendors is that by the end of the day they really don’t want to pack things up and take back with them so they play ‘let’s make a deal.’ 
The rumor yesterday was that John Travolta was going to stop by. His B707 has been parked in the general aviation area for the past 3 days now. Talk about aviation enthusiast! Who has it better than John Travolta? He has his very own B707 (of which he’s the pilot, he’s also a qualified pilot with Qantas) and a home in Florida that looks like an airport! Unfortunately, it was only a rumor and he was a no-show. We’d love to talk with him about his passion for aviation.
We met the cutest, and probably oldest, airplane buff yesterday. Her name was Marty and she had been a “stewardess” from 1954-1960. She still has poise and grace. I love this pic! 
So, today’s question is: At what point does our aviation enthusiasm become an obsession? 🙂
Keep it low and tight, low and tight…
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Tagged airlines, airplanes, aviation, consulting, customer service
Today marks a couple of new beginnings. The ‘new’ United Airlines debuted today to become the world’s largest airline. The ‘merger of equals’ was completed and UAL is now back to trading on the NYSE. The new CEO, and former Continental CEO, Jeff Smisek was on CNBC this morning speaking of ‘synergies’ and making the ‘new’ UA the ‘airline of choice.’ These catchphrases are a bit over used in our opinion.
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Tagged airlines, airplanes, aviation, consulting, customer service